Representative Client Experience

International Development Agency
Led an organization-wide reengineering effort at a Rome, Italy — based International Development Agency to streamline the organization's core project execution process resulting in annualized savings of $7 million.

Insurance
Led a project to assist a claims processor transform from a paper-based to electronic processor. Results included improved customer satisfaction, 57% reduction in operating costs, and a sound business expansion platform.

Electric Utility
Led a project to assist a northeast utility to simultaneously improve labor-management relations, improve customer service and increase productivity. Results included $1million in annualized savings and unprecedented improvements to labor relations.

Pharmaceutical
Led a decision support systems design and implementation effort with a global pharmaceutical client. Client calculated $12 million in savings directly derived from the changes recommended by the project team, for a more than 800% ROI.

Real Estate
Led a project to improve customer satisfaction at a regional homebuilder. Project included analysis of JD Power results, identification of root causes, and targeted breakthrough projects which led to dramatic improvements to overall customer satisfaction and a significant increase in productivity.

Public Safety
Providing expert change management guidance in the implementation of a state of the art intelligence gathering and dissemination system for a regional emergency command operation.