RI CEO Leading in a Crisis Video Call

Common Themes:

Preparation is critical - remote technology and processes, vehicles for communicating, etc.
Stay calm! Lead transparently, positively, confidently and compassionately.
Zone out the noise - focus on what can be controlled.
Reinforce that times are uncertain; decisions will be made, conditions will change and course corrections will occur.
Encourage managers and staff to follow a routine when working remotely.
Over-communicate using multiple and varied channels with factual information in a positive manner.
Reinforce confidence by getting quick wins.
Focus leadership teams and their organizations on executing well; CEOs have to focus on short and long term.